Each piece is made especially for you. Please allow at least 3 business days prior to shipping for the piece to be handcrafted in our Vancouver BC studio. Once ready, all orders will be sent the next business day via Canada Post, regular mail - unless otherwise specified by the buyer. Please advise if you would prefer alternate shipping means or if express post or additional insurance are required. We are happy to accommodate any special shipping needs.
Hailey Gerrits Designs is not responsible for lost shipments. We also cannot be held accountable for unforeseen conditions that delay delivery time - such as weather.
We are happy to ship internationally. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges please contact your local customs office.